A happy homeowner sitting comfortably in their newly heated ThermaSkirt living room
Customer Success

Real homes, radiant results.

Don't just take our word for it. Discover how thousands of homeowners across the UK have solved their heating problems, reclaimed their wall space, and lowered their energy bills by switching from radiators to ThermaSkirt.

What our customers say

Every review below is a real, unedited 5-star review from our Trustpilot page.

This is a new idea for most people including me. The service by discrete heat was excellent with plenty of checking and ensuring we had the right product. Delivery was earlier than originally stated which was a first and customer service was great throughout with friendly and sensible guidance and quick response times. The skirting looks great and frees up so much space. If you are doing a refurb then definitely consider this product.

Toby

Sep 2025

Installed a BM2 skirting system to my lounge in 2017, it was easy to install and hasn't missed a beat since. Even though its over 20meters long the end still gets hot in no time and gives off a good amount of heat. Staff are always helpful and reply quickly with any questions etc

Zac B

Sep 2025

I got in touch with the team to get electric heated skirtings. The process from designing to install went really smooth. I installed the skirtings myself as im an electrician using the help guides provided along with the wifi stats so i could control the heating from my phone. Heating/control's work brilliantly and look great!

Reed

Sep 2025

After sales service is worth a special mention. The team have been incredibly supportive with technical advice and accommodating small changes to my planned layout. I can't stress that enough... thank you!

Tom

Aug 2025

The heating kit arrived on time well packed and the fitting instructions very clear and concise easy to fit and extremely neat when fitted

Alasdair Graham

Aug 2025

Chris (discreet uk) and Bernard (local recognised fitter) between us we came up with a wonderful design and fittings within a very short time scale. All professionals who understood my requirements - would recommend to everyone. Product has saved us so much space/ looks good. Thanks to Chris and Bernard.

Rick Devgun

Aug 2025

We installed thermaskirt upstairs in our cottage in 2010 in order to save on wall space (of which there isn't much). Thermaskirt is only a portion of each room's skirting and initially it looked like the extent of thermaskirt wouldn't be enough, but it has nicely heated two bedrooms and a large landing space for the last 15 years without any issues and we live in northeast scotland. It has operated that duration without issues so I would rate it as highly reliable as well as it's benefits for saving walls space.

James Lauridsen

Aug 2025

From the initial enquiry to the product arrival the service received has been exemplary, consultation and planning has been first class. The product is well constructed and made to measure. Neighbor's enquiry start with ooh wow what a great idea.... Explaining the concept usually brings another comment..... that will save so much space, please can we come and see when you have installed. Installation videos and fitting instructions are all part of the deal as are the tools required to install. Now we are looking forward to the UK winters 😊

Paul Left clear

Jul 2025

We're very happy with the Thermaskirt. The skirting is esthetic, gives an even heat all around and doesn't take up valuable wall space. Ideal for small appartments and rooms where underfloor heating is not an option. The system is fairly easy to install, particularly with the new bellow connectors. It is also an advantage that in case that there might occur a problem it is easy to take off the wall again to check the various parts. We operate the system from a distance with an app which works very well. Both the Dutch and the English team have been extremely friendly and helpful in answering questions, advice and troubleshooting. The Youtube installation video is very clear although when I last saw it, it didn't show the use of the bellows yet.

Verified Customer

Jul 2025

An excellent company to deal with. Customer service on another level, and happy to recommend them to anyone. Excellent products provided by leaders in their field. Thank you to all at Discrete Heat.

Tony Banbury

Jul 2025

I had seen Discreteheat on the internet and made an enquiry. from start to finish the process was simple and very professional. The time scales were adhered to and the staff were very friendly and polite. the end result is fantastic making our upstairs space much easier to work with as no bulky radiators against the wall. excellent product.

Verified Customer

Jun 2025

First Class company and great service. Product does exactly as it says! I now have in all 3 main living areas and absolutely no regrets, so glad i had it installed.

Stuart Simmons

Jun 2025

IS THAT REALLY YOUR HEATING We have just completed install of Thermaskirt to our lounge replacing an old wet skirting heating system that was bulky and ugly but highly efficient. Having worked in the house building industry for more than 45 years I have seen and considered all available alternatives, our final choice of the Thermaskirt BM3 wet system has impressed us immensely. The back office team at discrete heat are reassuringly professional and practically knowledgeable providing the essential balance of design and planning support. The delivery and install team provided the necessary information without prompt, enabling the on site preparation to be completed as required to allow install on time, in full, exactly to plan. The completed install is just as the company title suggests “discrete heat” very efficient and extremely discrete.

IH

Jun 2025

We've just had our Thermaskirt installed and, while it is still early days, I am very impressed. The installation test showed that it threw out a lot of heat, which should make our kitchen much more comfortable. DiscreteHeat's service and helpfulness was very good, answering queries and providing the design quickly and delivering the kit on schedule. The one recommendation I would make is to have your installer (or yourself if you are doing it DIY) review and plan the source feed into the system to make sure that there is minimal extra work (moving pipework etc.) needed to get the Thermaskirt fitted.

Carl

Jun 2025

Really happy with my heated skirting that I've had for 10+ years. I needed some replacement parts, just the corner pieces that were damaged by normal wear and tear and me being clumsy with my hoover! I reached out to Discrete Heat and they were quick in responding and sending me the parts. Great product and fantastic customer service!

Stuart Wood

May 2025

We would like to post a review as we were extremely happy with the recent service provided, when we encountering a leak. We had Thermaskirt fitted approximately 10 years ago and have been very satisfied with this product and this is the first time we have had any issue. We contacted Discrete Heat concerning the leak and they resolved the problem quickly. I would like to thank Tom the Commercial Manager personally, who came out to us and quickly diagnosed and resolved the problem, which was a crack in a small part on the thermostat control and even bled the central heating system, so everything was back up and running, all done free of charge. First class service. Thank you

Arthur

May 2025

Carl and Josh were brilliant at what they did and although it's sunny day we can already feel the difference. Also, it looks so good and they were very ready to make good the existing skirting boards. They were a pleasure to have around. They're a good advert for the Company.

Gillian

Apr 2025

I had need to replace a plastic exterior corner on our original Thermaskirt skirting radiators installed in 2011. I asked for two to be made and I received them within a week of placing my order by telephone. Thank you.

James Martin

Apr 2025

We've had our Thermaskirt installed for the best part of 10 years, and I noticed some staining coming out of the side of a cover plate a couple of weeks ago. After taking the cover plate off, I realised a connection piece had either worked itself loose, or hadn't been quite connected properly. After enquiring about a repair service, Discrete Heat contacted me same day, were extremely helpful on the phone, explaining the process required to fix the issue and will be sending out some replacement parts. Absolute breath of fresh air!

Stephen Harris

Mar 2025

We have installed the Thermaskirt about 1.5 yrs ago.Service was excellent. This week we had a leak which was fixed efficiently by the team.great customer service.

Subru

Mar 2025

We had Discrete Heat's skirting board heating installed throughout our upstairs in May of 2024. We did use a professional installer as we were also getting a heat pump installed at the same time which meant everything could be done VAT free. The system has been installed for about 8 months now including some rather cold snaps in late 2024 and early 2025 (I think -5C was the coldest we saw). Our system is designed for a flow temperature of 45C @ -3C outside. Even during the coldest snaps, our flow temperature didn't raise above 42 (so slightly better than designed). The system is quiet, no creaking or anything. It's also very safe for our toddler - compared to having radiators with sharp corners for her to fall against. Even the cats love it and you know it's on because they'll lean up against it.

Craig Callender

Jan 2025

I am writing this review to show my appreciation for Discreet Heat. I bought my system over eight years ago, and it has been a fantastic investment. When I encountered an issue with the thermostat, they replaced it with no hassle. Recently, the plastic on the lockshield valve cracked, which my heating engineer assured me was normal wear and tear. I contacted Discreet Heat today, and they are replacing it free of charge and will send it straight away, which is incredibly important because it is very cold at the moment. Over the years, I have experienced nothing but exemplary customer service from this company. Their commitment to their customers' satisfaction is truly commendable.

Sebnem Eralp

Jan 2025

After 10 years with no issues got immediate reply to my initial email, part was replaced free of charge, couldn’t ask for better service.

Jeff Dean

Jan 2025

I had a severe leak on my system,spoke to Elizabeth who contacted Carl who came immediately and fixed same issue very quickly.

Rodney Taylor

Jan 2025

DiscreteHeat helped us with an urgent project. They are fast and professional. Greeting from Germany - Christoph

Frank Czekalla

Jan 2025

Found DH, Thermaskirt online when looking for options to get rid of the rad's in my newbuild where the developer gave no thought to where one might put a sofa or side unit. After lots of research I went for it, got a really good price I have to say as they were doing a promo at the time which they honored even after the deal had actually lapsed. This was a DIY install... They sent everything I needed plus spares (There was one faulty tectite elbow which I had to replace as there wasn't a spare but it was only a quick trip to Screw Fix, no biggy) - I imagine they would have sent a repacement but I needed to get it finished and it was a sunday. I struggled a bit with the start of the install but once I understood what the manual was saying it started to go on the wall quickly. (I had an email back and forth [out of office hours] with Martin the MD and he was happy to take notes on what I found confusing and told me to send anything to their CS team so their teams could look at it and improve if possible) so that's pretty impressive in terms of CS and willingness to take onboard feedback. The install was straightforward, with the exception of the heated threshold but that was due to the hardness of the screed nothing to do with DH/TS. Just be prepared for that if you have a newbuild. Having now lived with the system for several months I have to say I absolutely love it, I plan to put it in other rooms moving forwards. The heat delivery is really impressive especially when you're used to radiators that are hot next to them but it's cold on the other side of the room. TS heats the room so evenly. If you're a competent DIYer it's something you'll be able to do yourself!! I can't recommend the system enough, it's a fantastic alternative to UFH and 100% better than traditional rads!!

Tom Hassall

Jan 2025

DiscreteHeat Thermaskirt are a fantastic company, great service and always there to help when you need it. I've had their Thermaskirt in my living room for the last 7 years, as I didn't want all the hassle of laying under floor heating and it's been a great alternative. The room is evenly heated and no radiators to work your furniture round or block. Now I need to extend it and Martin from the company has been super helpful answering all my queries on how to do this even at the weekend! Can't recommend this company enough, really pleased with the service.

John

Dec 2024

We have the electric Thermaskirt upstairs and water based downstairs. Never had an issue with it and gets the rooms up to temperature with no issues. Really good aftercare service from Lauryn!

Ross Martin

Dec 2024

We have just bought a house that has skirting heating. The previous owner had died, so we had no idea what on earth this was but thankfully DiscreteHeat have been amazing and have helped to explain the setup. Thanks to their help, we now know that it's Thermaskirt Urban LT that we have fitted which is totally amazing! all heating should be like this. The lounge and dining room that have Thermaskirt are the warmest rooms in the house. We will certainly be looking at expanding the skirting heating throughout the rest of the house in the future.

Craig Wardell

Dec 2024

Smart heating system Highly recommend Quick responding,great costumer service

Seb Jako

Dec 2024

I have been extremely pleased with the customer support at discrete heat and can wholeheartedly recomend them and their thermaskirt solution. I've had thermaskirt for about 10 years now and have been very pleased, but wanted to replace the top gasket which was starting to yellow. The support team could not have been more helpful. A breath of fresh air!

Linda Sawyer

Dec 2024

Amazing communication and customer support from DiscreteHeat. From the point of enquiry right thought to the after care the service has been amazing. I would not hesitate to recommend and use in the future if required. Thanks for all your help Dean, much appreciated.

Denmor Contracts

Dec 2024

I have had Thermaskirt fitted at various stages over the last few years and I think my first system was fitted back in 2008! Following a ceiling leak we had repainted (badly) so my Thermaskirt top strip had taken a battering. I was also concerned about the heat levels in my kitchen as it is extremely poorly insulated. I contacted Discreteheat and they could not have been more supportive. They arranged for an engineer to come over to have a look at the heat levels and they discovered that the whole house needed to be balanced correctly. If only I had rang them sooner!! Every room is beautifully toasty and the top strip was replaced which makes the skirting look brand new. Absolutely delighted with the service and also that the engineer (Carl) went above and beyond to make sure all the other rooms were functioning well. Great product, great team of people and a very happy customer. Thank you so much Discreteheat!!

Lisa Stevenson

Dec 2024

I have recently had reason to contact DiscreteHeat UK with a slight problem. They have dealt with it quickly and efficiently and I am so impressed at the service I have received. I can not recommend them enough. Thank you.

Maggie

Nov 2024

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