DiscreteHeat Ltd
DiscreteHeat Ltd's quality policy is to achieve sustained, profitable growth by providing products and services which consistently satisfy or exceed the needs and expectations of our customers. This is achieved through the adoption of processes which reflect the competence of the company, and where all staff are individually responsible for the quality of their work.
The Managing Director retains overall responsibility for the Quality System. The Quality Manager/Operations Director controls the routine operation of the system and ensures that staff are suitably trained and that the necessary equipment is available.
The objectives of our quality assurance system are to:
Get it right first time, every time, and exceed customer expectations.
Conform to the requirements of ISO 9001.
Quality derives from the commitment of all staff to service and excellence.
Customer requirements come first. We must be flexible as individuals and as an organisation.
Build mutually beneficial relationships with customers and suppliers.
Search for, design, and supply creative products and services.
Employees work together as a team to satisfy customers.
We aim to continually improve our business performance, processes, products, and services.
Create a culture where staff have the skills and are empowered to take responsibility for the quality of their work.
R. Hamer
Operations Director
DiscreteHeat Ltd