Customer Complaints Policy & Procedure

Our commitment to you

At Discrete Heat, all our customers are important to us, and we believe you have the right to a fair, timely, and courteous service at all times. We are in receipt of your complaint and we will deal with it promptly, effectively and in a positive manner

Discrete Heat Complaints Procedure

  • We will acknowledge and review your complaint promptly and thoroughly
  • We will endeavour to respond to you within 10 Working Days of receipt of your complaint
  • If we are unable to provide you with a final response within this time we will send you an update, giving the reasons why we have been unable to give you a final response


DiscreteHeat Company Limited
1 Victoria Works Industrial Estate
Coal Pit Lane, Atherton
Manchester, M46 0FY

 01942 88 00 60

VAT# 884427392
Company Reg# 5594330 Payment Banner

Help / Support

The Discreteheat Company Ltd is an Introducer Appointed Representative and provides a pure client Introduction through Improveasy Ltd., a company registered in England and Wales (Co. Reg. number 7807352). Registered Office: Manchester Business Park, 3000 Aviator Way, Manchester M22 5TG. The firm is authorised and regulated by the Financial Conduct Authority (FRN 708623). The firm is authorised as a Broker, not a Lender and offers credit facilities from a panel of lenders. The credit is subject to application and status.