Customer Complaints Policy & Procedure
Our commitment to you
At Discrete Heat, all our customers are important to us, and we believe you have the
right to a fair, timely, and courteous service at all times.
We are in receipt of your complaint and we will deal with it promptly, effectively and in a
positive manner
Discrete Heat Complaints Procedure
- We will acknowledge and review your complaint promptly and thoroughly
- We will endeavour to respond to you within 10 Working Days of receipt of your complaint
- If we are unable to provide you with a final response within this time we will send you an update, giving the reasons why we have been unable to give you a final response
